Privacy Policy

Last updated: 15 September 2026

1. About this policy

Solutions West IT respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website or contact us about our services.

2. What information we collect

Depending on how you interact with us, we may collect information such as:

  • your name;
  • email address;
  • telephone number;
  • business or organisation details;
  • information you provide when describing an IT problem or requesting our services; and
  • technical information associated with your use of our website, such as IP address, browser and device information.

We generally do not ask you to provide sensitive information through this website.

3. How we collect information

We may collect personal information directly from you when you:

  • complete a contact or enquiry form on our website;
  • email or otherwise contact us;
  • request IT support, advice or other services; or
  • communicate with us during the provision of our services.

We may also receive limited technical information automatically when you visit our website.

4. How we use your information

We use personal information for purposes including:

  • responding to enquiries and requests for information;
  • providing IT support, advice and other services;
  • communicating with you about services you have requested;
  • administering our business and maintaining appropriate records;
  • improving our website and services; and
  • meeting legal or regulatory obligations where applicable.

We do not sell your personal information.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or operate our business. This may include disclosure to service providers that support our website, communications, hosting, IT or business operations.

We will only disclose personal information for purposes consistent with this policy or where required or authorised by law.

6. Remote support

Where you request remote IT support, we may use a third-party remote support service to establish a connection to your computer or device.

Remote access will only be established with your knowledge and participation as part of an agreed support session. You should close or remove any sensitive information that is not relevant to the support request before providing access where practical.

7. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored using third-party systems and service providers used in the normal operation of our business. We take reasonable steps to ensure that information is handled appropriately by those providers.

8. Overseas disclosure

Some third-party technology and service providers we use may store or process information outside Australia. Where this occurs, the relevant information may be disclosed to overseas recipients as part of operating our website or providing our services.

9. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us at enquiries@solutionswest.au.

10. Privacy enquiries and complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us at:

Solutions West IT
Email: enquiries@solutionswest.au

We will consider your complaint and respond within a reasonable period.

11. Website links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing them with personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The latest version will be published on this page.

13. Contact us

If you have any questions about this Privacy Policy, please contact:

Solutions West IT
Western Australia
enquiries@solutionswest.au

Scroll to Top